The Spotless Clean Difference!
We’ve gathered a list of the number one complaints we’ve heard from current clients about why they decided to switch cleaning services. We want to be your go-to cleaning provider FOR LIFE! We don’t ever want to give any client or potential client even the slightest reason to change providers or call someone else. It is for this reason that we have established the “Spotless Clean Difference” which are our promises to you as loyal clients! If at any point in time you feel we are not providing the services promised we ask for one chance to have the issue brought to our attention and for us to be able to correct it immediately by returning to re-clean the areas of concern. If we can not correct the situation, we will give you 25% of your cleaning fee back, no questions asked. This policy applies to clients who have used our service at least three consecutive times and plan to be regular weekly, bi-weekly, or monthly clients.
We promise to excel in these 5 areas and not only meet, but exceed your expectations!
1.) Exceptional Cleaning
At the top of the list is quality of the service so our number one goal is to consistently provide exceptional cleaning services according to your specifications.
2.) Personalized Service
We strive to provide personalized service from personable people! Who wants to deal with a grumpy cleaning person that can’t speak English? We want our sparkling attitudes to reflect the type of services we provide at all times!
3.) Outstanding Customer Service
Customer service is extremely important in any service business and we realize that without our clients we would not have a business! We are available to answer any questions, respond to any issues about anything including the service, to accommodating your schedule – we strive to provide outstanding customer service to each and every client and potential client!
4.) Trustworthiness
We’ve heard horror stories about other cleaning “companies” stealing clients’ personal belongings! This simply outrages us and we can’t believe anyone would have the audacity or the heart to steal from a trusting client. We will never EVER even consider stealing anything from anyone – period. For your peace of mind we are a bonded company and we simply don’t hire people we wouldn’t trust in our own homes because we truly care about your home and take the utmost care. We have countless references from satisfied clients who will attest to the impeccable trust level established within every home we've ever entered.
5.) Reliability
Last, but certainly not least, we promise to be RELIABLE! We don’t make a habit of cancelling appointments last minute and have NEVER EVER, in four years, not shown up to a scheduled, confirmed appointment. In fact, if we do have to cancel a scheduled appointment due to illness or emergencies we will take $20 off your next cleaning in addition to getting you another appointment asap even if it's after hours. We can not guarantee the same cleaning professional at every visit but we do guarantee you will be satisfied with each and every individual that services your home. In fac
Your business is appreciated and we want you to know that! Your satisfaction is 100% guaranteed!
