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Frequently Asked Questions

What makes Spotless Clean different than all the other services?

We have extremely high standards which have exceeded all our clients' expectations as to what a cleaning company can do for your home. We are fully bonded and insured for your peace of mind and will supply you with some of our outstanding references upon request. We have never had a claim or complaint against our insurance. We don't know of any other companies that use real trash can liners, or include baseboards and ceiling fans in standard cleanings. Many services don't even use water to clean your bathrooms - they do a "spray and wipe" and call it clean. We don't believe that's acceptable and we wouldn't sacrifice quality for anything. You can rest assured that we are providing you with a great cleaning value - because you truly are getting the best. We do what we say we are going to do each and every time.

We are a family owned and operated service and our family actively works together to ensure exclusive services continue to be provided to our exceptional clients. 

 This is why we will always provide you with a personalized service, and a job that isn't rushed. We only book a limited number of jobs per day per team, and we will spend as much time in your home as we need too. With our flexible customizable cleaning packages we allow the client to decide exactly how they want their home cleaned on their service day. We can add or subtract rooms from your cleaning to get a price that works for you.

We are a new kind of cleaning company that's been around the block and back. We take care of all your cleaning needs with a smiling face and it is truly our pleasure to serve you! Let us know what your custom cleaning needs are, we will do our best to do it all! We strive to be the best and we have many outstanding references who will say that we are just that! 

Do you have a guarantee? What if I'm not satisfied?

We do offer a 100% satisfaction guarantee. If you're not happy with our services, call us back within 24 hours and we will come back out to your home or office to re-clean the areas in question for no charge to you.

Can I get a refund if I'm not satisfied?

Because of the subjective nature of cleaning and the time and labor expended, we can not offer refunds, but we do guarantee your satisfaction! By providing you with a detailed checklist of services performed you can rest assured your cleaning is complete and thorough.

Do I need to sign a contract?

Absolutely not! We have a service agreement that lists our policies and procedures that we request all clients read over and sign but it is not a commitment contract and you can cancel service anytime with 3 days notice. 

What services do you offer?

Our routine house cleaning service packages that are fully customizable guarantees you the exact service you're looking for! We keep your home in pristine condition by thoroughly cleaning it each and every time we're in it.

Detailed cleaning lists are provided and your customized list will be given to you at your first cleaning so you can refer to it whenever you need too. If you need to ever add or take away services, just send us an email a few days prior, let us know of the changes, and we will send you an updated service price to reflect the changes requested.

Detailed deep house cleaning includes everything listed and will allow us to spend the extra time necessary the first clean to get your home looking and smelling fabulous! All first time clients must get an "initial/deep cleaning" before routine services.

Move-in house cleaning, and Move-out house cleaninservices are designed for empty homes that are completely free of furniture and personal belongings. In addition to a top to bottom scrub down cleaning, we also clean inside of all cabinets and closets and can add on inside appliance cleaning at your request. We do offer one time cleanings as our schedule permits. We also offer post construction cleaning, interior boat cleaning, and short term vacation rental cleaning in Maryland and VA.

We also offer complete organization services of any area in the home, and an exclusive organizing and cleaning combo package.

How should I prepare for services?

For routine services without the clutter control, we ask that you pick up toys, clothing, trash, and other items off the floors, and have the sink free of dishes. This allows us to spend our time efficiently - cleaning and sanitizing your home and prevents any additional charges for additional work performed not discussed during the estimate. We can not dust or vacuum surfaces that are more than 50% covered. If you need a quick pick up/straighten prior to cleaning, check out our clutter control option! We'll take care of all the prep work and then get to scrubbing! 

What DON'T you do?

We don't clean up any biohazards from humans or animals including kitty litter pans, vomit, urine, and feces. We do NOT move heavy furniture or lift anything weighing over 25lbs. We do not climb on ladders or anything else to reach something so we do not become a liability to you so please do not ask us to do so. Our insurance does NOT cover the breakage of windows, or of irreplaceable one of a kind items or antiques. We request that such items of extreme sentimental or monetary value be moved and/or cleaned by the client and at the very least noted at your first cleaning or in home estimate. We reach high objects with a duster and extension pole. We take these necessary precautions to minimize the risk of injury or damage as much as we possibly can. We have been able to prevent any injuries or damage from ever occurring by strictly enforcing these policies. Changing duvet covers or bed skirts is not included in our linen changing service, and we will not flip mattresses. We do not touch the fronts of televisions or computer screens.

How do you determine your fees?

Our fees are per room and are calculated based on the number of rooms, frequency of service, number of people and pets living in the home, and the size and condition of the home. Using our exclusive per room pricing pattern you'll be able to see exactly how our fees are calculated and add additional services at your leisure.

Why is the price of my first cleaning higher?

The first time we come out to clean your home, the job is scrubbing and labor intensive as we get all areas cleaned to sparkling high standards. Every crack and crevice is scrubbed, dust bunnies that have been hiding for years are found and eliminated, floors are cleaned until the water is clear. We spend as much time as we need to get your home as clean as we possibly can!

From vacuuming heating vents, to tackling a stained tub, washing cabinet fronts, and polishing stainless steel it takes additional time and work to get your home 'spotless' the first time, usually twice as long. Once we've gotten your home spotless, it is much easier to keep it that way with regularly scheduled cleanings and that is why the price is reduced. 

Do I need an initial cleaning if I'm just switching companies?

Yes. We've cleaned so many homes who have had previous cleaners or companies. Most of the time it will actually take us more time to clean your home to OUR standards and to get every bit of dirt and grime that's been left behind - after all your looking for a new service for a reason, and the number one reason we hear all the time is simply that the job wasn't done well. When we come in we are doing a thorough, detail oriented, labor intensive, time consuming, heavy duty cleaning.

Do I need to be at home when Spotless Clean comes to clean my house?

It is not necessary for you to be home while we're cleaning. During our in home estimate is when we can discuss all cleaning specifications. If you choose not to get an in home estimate we will need you to meet us at the location to allow access, give us a quick tour, tell us anything we may need to know, and get your final rate. We take detailed notes on your home and your specific needs so we can get your home to a condition that will exceed your standards. It is at this time also that many of our clients give us a key to their home, agree on a designated spot to leave a key for us, or give us an access code for an electronic lock or garage door. You are of course more than welcome to stay while we're working, but please keep in mind we need the areas we're working in to be accessible to us and ready to be cleaned PRIOR to our arrival. This includes any straightening up, and/or moving furniture that needs to be cleaned behind. Please also note that if you are home and about the house we can not re clean rooms that have already been cleaned. If rooms are not accessible to us at the time we are ready to clean them, we will skip those rooms as we can not go from floor to floor to different rooms. We have a very specific method of cleaning and these types of distractions will cause us to miss things while cleaning. We are not responsible for items missed if distractions prevent us from doing our job correctly.

Do you come with your own supplies and do I need to provide equipment?

We bring all equipment and essential supplies. Since the pandemic, we are asking all clients to provide their own upright vacuum for carpets to prevent cross contamination. If you don't have one, please let us know. If you prefer us to use your equipment or supplies that is fine as well. 

How do I pay for services?

We accept cash, and credit cards. We require credit transactions to be requested and paid PRIOR to your appointment, by 10am the day of service. We accept Paypal for an additional 3% processing fee. We can also accept a Zelle transfer (best option!) and Venmo.

Payment is due the day of service before services are rendered (even if you're home). We ask that you please have payment on the kitchen counter clearly marked for Spotless Clean if you had not paid electronically.

Why is payment due before you actually clean?

We require that payment is made before services are rendered to avoid any unnecessary problems or disruptions to our schedule. It is industry standard to require payment before services are rendered and this allows us to focus on continuing to provide top notch service and less about billing issues.

What about my pets?

We love pets and are comfortable with them being out and about during cleaning at your discretion. If you have an aggressive breed or larger dog, they must be locked away for our safety. Also, if you'd like to see your freshly mopped floors in pristine condition and with no doggy/kitty prints, you may want to keep them in a designated area while we're working. We will not re-clean areas that have already been cleaned after pets walk through.

Do you offer evening and weekend appointments?

We do not schedule recurring cleanings for evenings or weekends but reserve these slots for initial cleanings, move in/out cleanings, and AirBnB cleaning.

Do you offer discounts?

Due to the high demand for our services and limited availability we are offering 10%off to military members and always offer $25 for every referral that books! 

I've never hired a cleaning company before, how do I get started?

Submit a free online estimate form so you have an idea of the estimated cost for your home. Keep in mind these are only estimates and we try our best to stay in the range given in the initial quote. Obviously if the work is significantly more than expected or significantly less the final price will change accordingly. It is for this reason that we HIGHLY recommend in home estimates, and are now doing video call walk-throughs which is super convenient! In home estimates are free within a 15 mile radius of zip code 21061. If you're home is outside the 15 mile radius we require a $20 dollar fee to cover our travel expenses and if you book an appointment, we will deduct it from the cost of the cleaning. Video call estimates are completely free!

During your estimate, we'll be able to meet and discuss your specific cleaning needs and ease any concerns you may have about having someone else clean your home. From this point we will be able to more accurately estimate the amount of time necessary in your home and price accordingly. We can answer any of your questions, go over the service agreement, and schedule your cleaning day. From then on, expect our services to exceed your greatest expectations for how clean your home can be, and how much our services can simplify your life!

We start all new clients with an initial deep cleaning, then switch to routine cleaning service at a frequency that suits them. House cleaning is hard work, and a first cleaning or one-time is by far the most labor intensive as we are bringing a house up to sparkling clean. Single family homes can take anywhere from 3-8+ hours depending on the condition of course to bring up to pristine condition. After the first deep cleaning, it will ultimately take less time (on an ongoing basis) to maintain that new high level of cleanliness.

The difference between all these options is simply your desires and expectations. We'll start up your service any way you'd like, and we'll work as hard as we can on what ever type of cleaning you prefer. We're here to make your life easier, just let us know how we can help!

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