All gift certicates must be used within 60 days of purchase. Appointments need to be made 24 hours in advance. 24 hour notice of cancellation is required or certificate is subject to forfeiture. Appointments are required to be made M-F between the hours of 8am-5pm. If weekend or evening cleanings are necessary please contact us prior to purchase. Services included depend on amount of certificate purchased. (Ex. $100 certficate would include cleaning of one bathroom, one kitchen, one bedroom, living room, dining room for most homes - exceptionally large or dirty homes would not include all rooms - the recipient will always be able to designate which rooms they'd like to be included) For a more accurate estimate please submit an online estimate form prior to purchase. Additional inquiries should be submitted to sara@makeitspotless.com.